Overview
In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your order and return standard items within 14 days of receiving them. Once we receive your returned items, your refund will be processed within 14 days. An email confirmation will be sent to notify you once your refund has been processed. All refunds will be initiated back to your original payment method from M&T Sportswear Ltd (trading as Tees Valley Workwear).
Shipping Charges (Full Returns): If you cancel and return your entire order within the statutory 14-day cooling-off period, we will refund the cost of standard outbound delivery. If you explicitly chose a premium or expedited delivery method (such as Next-Day Delivery), we will only refund the cost of our standard delivery option.
Shipping Charges (Partial & Late Returns): Outbound shipping charges are strictly non-refundable for partial returns (where you keep part of the order) or for returns made outside of the 14-day statutory window, unless the returned item is deemed faulty.
Personalised and Customised Goods: In accordance with UK consumer law, any items that have been personalized or customized to your specifications—including but not limited to the addition of custom printing, embroidery, club badges, sponsor logos, initials, or names—are strictly non-refundable and cannot be exchanged under any circumstances, unless the product or the customization itself is faulty.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@teesvalleyworkwear.co.uk
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Unit G3 Morton Park Way, Morton Park, Darlington. DL1 4PQ
Shipping returns
To return your product, you should mail your product to: Unit G3 Morton Park Way, Morton Park. Darlington. DL1 4PQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@teesvalleyworkwear.co.uk for questions related to refunds and returns.